Perspectives

Dentist’s Syndrome

Dentist’s Syndrome

Within minutes of posting yesterday's blog on Founder's Syndrome, I got a call from Guy Burry who regaled me with tales of the founders he has worked with. He also told me about a syndrome that I had never heard of before. It's called Dentist's Syndrome. This is...

Founder’s Syndrome

Founder’s Syndrome

I had an interesting conversation in Waterloo the other day with Trish Crompton, Communitech's Digital Journalist about Founder's Syndrome. I've thought much about the syndrome since and realized that it doesn't apply just to founders of companies but to everyone who...

Perfection

Perfection

I've had a debate recently about the true meaning of perfection and I thought that derivation week would be a good time to explore this on the web. The surprising thing is that people have a different understanding of what it means than the meaning that was originally...

Executive

Executive

While we're having Fun with Words Week here at Material Minds headquarters, I think we should look at the term 'Executive.' Much attention is paid to what the difference is between management and leadership. And in company ranks we have managers and leaders....

Decide

Decide

Have you noticed that there are a lot of words with similar endings? Suicide, homicide, genocide, pesticide etc. They all end with the suffix 'cide' but perhaps you didn't notice that there meanings are all similar. They all refer to death, destruction and killing....

Details Matter (Now)

Details Matter (Now)

A few customer service experiences in the last week have shown me that details matter in a way that they didn't a few years ago. In the first case, I was trying to resolve a complaint I had with an organization which shall remain nameless as I really don't want to...

The Six Stages of Change

The Six Stages of Change

I was talking with Mike Tobias of Mercanix fame the other day and he related a good story about a bit of systems implementation work he was doing. He was training users at a client's location and had a really varied set of reactions amongst employees. Some of them...

Doing the Gemba

Doing the Gemba

Every now and then you discover a new phrase that just seems so.... Today it is "Doing the Gemba." Gemba or Genba is the Japanese term for the real place, or where the action is. Doing the Gemba is going to where the action is or in American terms, management by...

Lack of Attention

Lack of Attention

Yesterday's blogĀ on Personal Attention elicited some sharp emails from a few people not least of which was the story from one former colleague. He related how he had a boss who left him completely alone. So alone in fact that the only time the boss visited his cubicle...