There is a great article in the Gallup Business Journal today on The Business Impact of Human Emotions. It’s an easy read so do read it. The most amazing part of it is the statistic at the end that says “that when organizations engage their customers and their employees, they experience a 240% boost in performance-related business outcomes compared with an organization with neither engaged employees nor engaged customers.”

I thought they needed an infographic to make them think further about this issue so here are my thoughts on the subject of engagement: