The Convoy Theory

If you’ve ever wondered why large companies are so slow to react and small one are so nimble, listen to Derek Fisher as he explains his Convoy Theory.

 

http://vimeo.com/35375972

High-Potential Leadership Programs

It seems there is a general problem out there, both in identifying up and coming leaders and in training them. An article in today’s Globe states that  ” We found that few organizations have a clear handle on the qualities they are looking for, and even fewer can claim that those qualities can be accurately measured. In short, they don’t know if they’re choosing the right people to train as leaders – or whether that training succeeds.”

If you think about it for a second, this is a serious problem. If we found that we spent a lot of money selecting high-potential doctors and then training them and that after all that selection and training we weren’t sure if we had good doctors or whether they were well trained we would sure be concerned. And yet the business world continues to over promote and under train. It may come down to expectations in that somehow, while people expect that you need training in medicine to be a good doctor, they think that you don’t need training in business or leadership to be a good manager.

You can read the full article here.

Wherein I get out of the office for once

I attended a trade show last week that was part of the Canadian Society of Training and Development (CSTD) conference. Very interesting as it had been a couple of years since I had last been there. The thing that surprised me most was how little the trade show had changed since I had last been there. It seemed as if the same firms were presenting the same things that they had been talking about a few years ago. Given the changes that are being tried in education and the rapid increase in digital media, I was expecting to see a great deal of innovation. I guess like in many industries, innovation is occurring at the fringes, at companies that are not yet part of this mainstream activity. I would love to meet firms that are trying new approaches, that are innovating in management education so if you come across any, please let me know.

If you don’t use it you lose it.

I thought that this PeopleSkills.pdf was just on the mark. There is nothing worse than trying to teach somebody something and having them forget it. I remember thinking the same thing while teaching at Schulich. While students typically had to do something up to seven times to learn it for an exam, the type of learning without further reinforcement was of questionable value. Having kept in touch with students for several years after teaching them I was able to assess how much they actually learned. Much to my surprise, I found that if they could use the teaching outside of my classroom shortly thereafter and if they could continue to use it then they remembered it. Otherwise, nothing. One key takeaway for me from that experience was”if you don’t use it you lose it.”

RIM Outages

Today’s service outages from RIM did not cause me any issues as I’ve been sitting at my computer all day trying to write. It did bring to mind though, similar issues that customers of ours had at Synamics. We built mass calling platforms for telcos and the expected level of service from us was referred to as 5 nines reliability. 5 nines meant that our systems (along with every other in-network telecom system) had to be available 99.999% of the time. Clearly RIM is not achieving those levels of reliability as 5 nines reliability means that you are allowed to be out of service something like 5 minutes per year. It will be interesting in the days ahead to see if this service outage is material to RIM’s customers. If they start leaving in droves it will be because this was a material problem. If such is the case then RIM has forsaken what is material in their business for something that is immaterial such as creating new tablets. Apple has been great at figuring out what is material. Now let’s see if Rim can be just as great.

Life Editing

There is a great video on TED that talks about Life Editing. Watch it here and then think about how it can be applied to business. Less stuff in business means only dealing with what is material. Now materiality is a complex issue. Something is material if it makes a difference, if its existence or absence would cause someone to act differently or form a different opinion. The problem is that http://www.ted.com/talks/graham_hill_less_stuff_more_happiness.html is material to you may not not material to me. In business your job is to find out what is material to your customers or your boss. After finding it out, don’t spend any time dealing with stuff that is immaterial, only that which is material.