My father tells a good story about a time when he was running one of Canada’s largest retailers. He was out of town one day visiting stores in one region and it was coming to the end of a packed day. It looked like he wasn’t going to be able to get to the last store on his trip and made a remark to that effect to the store manager he was with.
That store manager pleaded with my father to make time to for the visit as her husband was the store manager of the store he was going to skip. Her husband had been anticipating my father’s arrival for some time and had gone out to purchase a new suit just for the visit.
When you’re in a position of power, you can easily forget what a difference personal attention makes. Your followers crave it, thrive on it and die from lack of it.