When you get right down to it, conflict comes from a clash of values. You like results and efficiency and the other person values relationships. Conflict is bound to occur and emotions are created by those conflicts.
As a leader though, to resolve that conflict you’re supposed to be empathetic. It is hard to do that when you just can’t appreciate the other person’s values.
How can you resolve the conflict without empathy?
How can you empathize when you can’t relate to their values?
Some days there are more questions than answers.